Our latest CQC Report
The Care Quality Commission (CQC) monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety. They then publish what they find to help people choose the right care.
We are delighted to announce that after our inspection in January, we have been awarded an overall rating of Good for the care services we provide. We also received five out of five ‘good’ ratings in the following categories: safety, effectiveness, care, responsiveness and leadership. You can download a PDF of the summary by clicking on the image below or view the full report here.
Some positive comments in the report of our clients’ experiences are highlighted here:
‘People and staff spoke positively about the culture of The Private Care Company. There were clear lines of accountability and the provider continued to have effective quality assurance processes in place. People told us they thought the service was well managed.’
‘People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.’
‘People continued to receive kind and compassionate care. People told us staff were kind and caring. One person told us, “The way the staff speak to me makes me feel they want to do their best for me.”’
We’re proud of this achievement and would like to credit our wonderful staff who work incredibly hard to make The Private Care Company the success it is.