Telephone: 01273 774 951
Emergency: 07795 025 763
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How do I arrange a care package with The Private Care Company?

In the first instance you will contact The Private Care Company by telephone or email and make an appointment for us to visit you to discuss how The Private Care Company can work for you. This is a free assessment with a care manager who will discuss all options and services with you. You will be left with full information and time to think over your options. Once you have decided you can leave the rest to us.

What is included in a package of care?

We offer a variety of services which are all detailed in our Client’s Guide, this will be given to you at the initial assessment. Our services include personal care, practical care, general care and companionship services. Click here for more information on services that we provide.

Is there anything that my care assistant is not able to carry out for me?

Care assistants at The Private Care Company are not able to carry out any tasks that require specialist qualifications and/or knowledge such as: toenail cutting, ear syringing, removing or replacing urinary catheters, injections or wound management. The Private Care Company’s Client Guide – given to you at the initial assessment – contains a comprehensive list of these tasks.

Will I have consistency of care assistants?

We aim to provide high consistency of care assistants, meaning that clients get regular care assistants visiting them. We also pride ourselves on being able to offer excellent consistency in regard to care times, giving you a designated call time that remains stable. You will also receive a weekly care schedule, telling you what time your call will be who the care assistant is.

How can I be sure I am getting value for money?

All of our care assistants are required to log in and out at every care call. The call logging system is closely monitored by managers, ensuring that care assistants are attending calls on time and for the full time. You will be advised by telephone if your care assistant is running late for any reason. There is also a full care plan in place, which is left at your property. The care plan is a detailed list of tasks we have agreed to provide. Care assistants are contractually obliged to complete all tasks on the care plan to a high standard.

How can I be sure that I am safe?

The Private Care Company carries out full DBS checks on all employees prior to them starting work. In addition, all care assistants will be dressed in company uniform – a blue tunic with company logo – and will be carrying their company ID which is worn on a lanyard.

What will my care cost and how will I pay for my care?

At the initial assessment, you will be provided with full costs for your care. The Private Care Company operates a transparent charging system, with one hourly charge seven days a week. You will be invoiced monthly in arrears for all of the care you have received the previous month. All invoices are fully itemised.

The Private Care Company is an approved provider with Adult Social Services and charges the approved rate for all of our care services. The approved rate is the hourly rate that Adult Social Services decides providers should charge. We do not charge self-funders more for our services. Everyone, whether self funded, part, or fully-funded will be charged the same rate.

How can I be sure The Private Care Company will support me to stay living in my own home?

The Private Care Company employs experienced and committed care managers, providing flexible and forward thinking packages of care. We support clients to stay at home by working alongside other professionals, such as GPs, district nurses, adult social care services and occupational therapists. We write flexible support plans that ensure safe care standards to allow all clients to remain at home for as long as they wish. The Private Care Company offers small care packages, from one call a day right through to comprehensive double-up care packages (for clients with mobility issues and/or equipment, meaning they need two care assistants), in addition to live in care services (for 24/7 around the clock care packages).

How do I KNOW The Private Care Company is the best care agency for me?

The Private Care Company has an excellent reputation in the city. Our care services are regulated and monitored by the Care Quality Commission and Brighton and Hove Adult Care Services. The Private Care Company received a ‘Good’ rating in the last inspection (see link). We also carry Public Liability Insurance (£10million).

Cant find an answer to your question?

Cant find an answer to your question?

If your question isn’t covered above, please don’t hesitate to call.

Give us a call
We were very pleased to have appointed the Private Care Company when mum needed to have carers to help her at home. The quality of care given was excellent, the carers themselves were without exception kind and helpful, always had time to do whatever was needed. Communication was good and the management of the whole situation was professional and effective. Most grateful for everything that was done for mum to enable to continue living independently in the home she loved for longer than would otherwise have been the case. Thank you.
Linda Bailey
Linda Bailey
15:27 11 Mar 18
This company and their carers are so refreshing. This is our fourth care company as we have cameras at my mums. The care provided by this company/carers is exceptional. Real care by kind caring carers is now being given to my mum and I'm overjoyed. Thank you so much to the carers of The Private Care Company. Please don't ever change your approach. It also helps that the management really care and are intelligent. Thank you!
Andy Ward
Andy Ward
18:23 03 Feb 18
On behalf of all the family, I just wanted to say how much we valued the care M gave to our mum Gwen in her last few days. She was a very supportive presence and felt like our fairy godmother. She chatted with us and we got to know each other, but she also gave us plenty of space to be with our mum privately. We could not have wished for better care, so thank you for finding M at such short notice and thank you to M for being so intuitive in the way she provided care.
Irene Pickin
Irene Pickin
21:25 08 Feb 18
I enjoyed working for Josie and the rest of her team. I worked with them for two years. They are one of the best care agencies in Brighton and Hove. I always felt I was well supported to provide a high standard of care to the service users that I personally came into contact with. I will miss the team. I would not hesitate to recommend The Private Care Company to anyone wanting a job as a carer,to anyone wanting care for their relatives.Zena Spears.
zena Spears
zena Spears
15:35 05 Jan 18
The Private Care Company is probably one of the best care companies in Brighton and Hove. The Managers do all they can to assure clients receive continued care from the same staff when possible. Work environment is professional and friendly and the needs of care workers are usually met. I have enjoyed working for them and would recommend The Private Care Company to anyone willing to start a job as Carer.
Simona Lasio
Simona Lasio
14:55 12 Oct 17
The PCC provided outstanding care for the last 5 years to my parents , initially my mother and latterly my father. All the carers have been fantastic, professional, helpful , reliable and genuinely caring people and that also includes the office and back up staff. Josie , the care manager , has ensured that the correct level of care has been provided as and when required which has been a real help and a weight off my mind as I don't live locally. With the help of the day carers and then live in carers , both my parents were able to remain in their much loved and familiar own home .
Carolyn Skidmore
Carolyn Skidmore
19:38 25 Jun 18
Carers from The Private Care Company ensured that my wife and I were able to live together in our own home for the past three years. Their compassion, skill and tolerance enabled them to assist her to wash and dress each day. Unfortunately due to the advance of the Parkinson's Disease and Parkinson's Dementia from which she suffers, and despite increasing the carer's hours from one to three each day, it became clear that she required care for 24hrs each day with two nurses or carers available to help her at all times. This is not possible in our flat and following assessment my wife has now been transferred to a nursing home. I will however, never forget the skill and compassion of the carers for both of us and it was them who made it possible for us to stay in our own home together for as long as we did. John Hansell (Hove)
The Private Care Company
The Private Care Company
14:08 06 Nov 18
I have worked for the private care company for nearly 3 years now. I have stayed with them, because as a care company they are outstanding. The support the office based staff give is very good. I can approach them about anything in confidence . The managment team are very good at their jobs. Juggling our rotas with positive effect. All carers are well matched to our clients, its not only our capabilities that are taken in to account, its the match up of personalities, whether we're good with the clients pets or not, along With the training i have been given i am able to give my clients high standards of care. I am very passionate about my job, many times going above and beyound what is expected of me. I also fell on hard times myself. I was able to talk to our manager who was able to make changes so i could stay with the company. Id like to thank the private care company for making a big difference to peoples lives, including mine!
Paula Kinsella
Paula Kinsella
15:48 06 Nov 18
My mother, Joyce Woodall (also known as Williams) is a very frail 97 year old lady with multiple health problems and some cognitive impairment. She received an excellent service from this care company over a period of 2-3 years. Initially, she received four visits a day to help her with her meals and personal care, and then, after further deterioration in her health, had a live-in carer. The cost of the latter was very competitive.All the carers were kind and compassionate and carried out their duties with pride and professionalism. They received considerable training and support from the company, who regularly did spot checks. Record keeping was good and I was always able to find out exactly how my mother was progressing. She became very fond of some of them calling them 'my lovely carers' . Overall, the service was very reliable and well organised with 24 hour back-up available. Josie, the person in charge, was also very knowledgeable and able to advise on best practices in coping with various difficulties that arose and how to negotiate other services. Many carers told me that they had worked for other companies and this one was the best. I would have no hesitation in recommending it to others. Dr Caroline Williams (daughter)
Joyce Woodall
Joyce Woodall
14:49 02 Dec 18
I worked for this company as a carer for two years. All the staff I met were very lovely and I generally felt that the business was run well and fairly. There will always be obstacles and difficulties in care work, but The Priavate Care company worked to minimise these problems, at least in my own experience.
Sophie Newton
Sophie Newton
05:07 27 Jan 19
A wonderful company with professional staff. Worked with them for a year and it was a year well spent.
Adama Njie
Adama Njie
16:02 05 Feb 19
I have been working for the company for the last 4 years. The Private Care Company is by far the best care company in the city.Very organised, efficient, friendly & professional.The clients get continuity of carers & no 15 minute visits. Minimum of 1 hour care calls.Fabulous company!
Krystal Meredith
Krystal Meredith
16:34 06 Feb 19
I have worked with The Private Care Company for over two years now and really enjoy working as a part of their team. The staff are lovely and have been very accommodating to me having a child especially in half terms! I would really recommend working for this company 🙂
sacha eneke
sacha eneke
16:28 11 Feb 19
I have been working for The Private Care Company for over 7 years. I left and had a baby and then tried another care company and come back to this one. Very professional and great management team. Very high standard of staff and care. Best care company in Brighton and to hove to work for.
Jade Lewis
Jade Lewis
16:10 11 Feb 19
The Private Care Company provides home care and live in care in and around the city. I have worked for The Private Care Company for 18 months now, and I love it, the best move I ever made. It provides a good home and work life balance. The company is very organised and everyone is very nice, friendly and approachable. I feel very supported within the team. The company provides a good induction training programme, ensuring that the carers have the necessary skills and care certificate qualifications to meet the clients needs.
Ann Teague
Ann Teague
09:46 18 Feb 19
I worked for the Private Care Company as a carer for 4 months, and had a really good experience. As employers they gave me loads of support, and the other staff were lovely. They were professional, friendly and helpful.
Anna Ridley
Anna Ridley
09:15 01 Mar 19
In the light of almost two years experience of the service provided by Private Care Company, I am pleased to confirm that they have been excellent. The carers have been professional, dedicated and kind and everyone I have spoken to at the office has been efficient, responsive and a pleasure to deal with.
richard christy
richard christy
09:38 29 Mar 19
I would be very happy to recommend the Private Care Company. Their help enabled us to care for my elderly mother at home during the last days of her life, as she had so wanted. Without exception, the carers showed compassion, thoughtfulness, respect and sensitivity to my mother and to ourselves. They always arrived on time, were genuinely caring and showed complete professionalism, combined with common sense, ensuring that the quality of care was excellent. Josie, the owner, shows great expertise in running the company and provides as much continuity as possible when allocating carers to visits throughout the day.
Wendy Gibbs
Wendy Gibbs
16:21 19 May 19
great company and you will be supported. Communication is there and pay is good. It’s great whether you are looking for part time or full time. Flexibility can be discussed 🙂
Zarrin T
Zarrin T
10:35 07 Jun 19
I was very impressed with the quality of care provided by PCC to my mother during her last months. The carers were professional, kind, sensitive and respectful - in often very difficult and distressing circumstances. Thanks to them she was able to remain in her own home, which was her sole wish. I am eternally grateful to them and to PCC Management.
lin garner
lin garner
10:27 13 Jun 19
The Private Care Company have cared for my Son Alex for five years.It is with a heavy heart that we have to say farewell as Alex moves on to pastures new.The package of care provided has been outstanding.All the girls have been loving,caring and very professional over the past five years.Alex and myself have loved each and every one of them and will miss them all terribly 😥They have been a big part of our lives and i dont know what i would have done without them.I would highly recommend PCC.Josie and her team are all very supportive and pretty awesome.Thankyou Josie,Andrea,Christina,Anne,Krystal and all your amazing girls xxxxx
Nicki Searle
Nicki Searle
09:32 12 Jul 19
Google Rating
4.5
CQC Report 2016 Brighton And Hove Adult Services Living Wage UK Home Care Association